Return, Refund & Cancellation Policy

Ordering ethnic wear online can feel like a bit of a leap — we understand that. So we've kept our policy simple and fair, and we'll always try to make things right for you.

Size exchanges & returns

We gladly accept size exchanges, provided the size you need is available in that design. Returns are accepted on defective pieces only.

To raise a return or size exchange:

• WhatsApp us at +91 9000090571 strictly within 24 hours of receiving your order, with your Order ID and the necessary details.
• A clear, continuous unboxing (unpacking) video is compulsory for us to process any return or exchange. Please start recording before you open the parcel, showing the sealed package and the piece inside. Without this video, we're unable to process your return.
• For a defect, please also attach a clear photo of the issue so we can sort it out quickly for you.
• Once we've approved it, kindly dispatch the parcel from your end within 48 hours to the address below.

Return address: Beige the pop up store Hyderabad, fairmont square, first floor lane beside KIMS hospital- 500100 - 8866445901

Return shipping is borne by you, unless the error or defect was ours — in which case it's on us. Please note that Beige The Pop-Up Store isn't liable for any damage that happens to a piece during return shipping.

The condition your piece must come back in

Returned or exchanged items must be unused, unworn, unwashed and undamaged, with tags intact, and in their original packaging — including hangers, polyester bags, and hang tags on garments.

Anything that arrives damaged, soiled, altered, or with the blouse fabric cut out from the saree will not be accepted, and will be sent back to you with shipping charges.

What isn't eligible for return or exchange

• Custom-made or personalised products
• Accessories
• Handbags
• Jewellery
• Any product where the listing specifically mentions it isn't eligible for return or exchange

A few more things to know

• If a piece has been exchanged once, it can't be returned or exchanged a second time.
• If it's an exchange you're after, do let us know beforehand so we can keep the piece or size aside for you.
• Any returned item that doesn't meet the conditions above will be sent back to you at your expense, and no amount will be reimbursed.
• If a prepaid package isn't accepted by you and is returned to us by the courier, the amount can be refunded only after deducting the shipping charges.

How your refund works

For an approved return, we'll issue a credit note of the same value, valid for 3 months, usable on any purchase across the website.

Credit notes, refunds (if any) and shipping reimbursements are processed within 2–4 days of your product reaching us.

If your package arrives tampered with

On arrival, if you find the package tampered with, please do not accept delivery — return it to the delivery person, take a picture, and WhatsApp us at +91 9000090571 with your Order ID. We'll do the needful. Once a delivery has been accepted, we'll take it that the package was received securely.

Cancellations

We do not offer cancellations once an order has been successfully placed — all purchases are considered final. We do, however, offer exchanges for size issues or manufacturing defects, subject to the guidelines above. Do review your order carefully before completing your purchase.

Need help?

For anything related to returns or exchanges, reach our customer support at beige.mdsa@gmail.com or +91 9000090571— we're happy to help.